Returns & Refunds
Petaleaf creates artificial floral decor for weddings, events and custom displays. Many orders are made to order or customized for a specific color palette, size, venue or event date. This policy explains when refunds, cancellations, returns or replacements may apply.
Custom and Made-to-Order Items
Custom floral decor is prepared around your approved design details. Before shipping, we may provide sample photos, progress photos or final confirmation images when applicable. Once a custom item has been approved and dispatched, it is considered final sale and cannot be returned for a change of mind.
Sample or Design Approval Stage
- If a custom order includes a sample or design confirmation stage, you may request adjustments before final production or shipment.
- If we cannot meet the agreed design direction during the sample stage, we will review cancellation or refund options before the full order is completed.
- Production and shipping will not proceed until the required approval step is complete.
Cancellations
Cancellation requests should be sent as soon as possible to Consult@Petaleaf.com. If production, sourcing or customization has not started, we can usually cancel the order. If work has already started, any refund will depend on the materials, labor and stage of production already completed.
Ready-to-Ship Items
If a product is not custom-made and is eligible for return, the item must be unused, undamaged and returned in its original packaging. Contact us within 7 days of delivery for return instructions before sending anything back. Returns sent without prior approval may not be accepted.
Return Shipping
Unless the item arrived damaged, defective or incorrect, customers are responsible for approved return shipping costs. Original shipping charges are not refundable unless the return is caused by a Petaleaf error.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at Consult@Petaleaf.com. Please include your order number, photos of the packaging and clear photos of the item. We will review the issue and offer a practical resolution, which may include replacement parts, repair guidance, a replacement item or a refund when appropriate.
Refund Timing
Approved refunds are processed back to the original payment method when possible. Bank or payment provider processing time may vary after Petaleaf issues the refund.
Need Help?
For questions about an order, custom quote, shipping plan or return eligibility, contact us at Consult@Petaleaf.com or through the contact form.